“We just have one line that we have to enter in our books: sales minus returns,” Alex explains. “We don’t get surprised by additional fees for miscellaneous transactions such as charges for processing disputes, returns or chargebacks.” FastSpring’s ecommerce platform reports actual sales and returns, by coupon, by country, etc. “They’re very, very reliable,” says CEO Alex Gizis.Ĭonnectify knows exactly what it will be charged based on actual revenues. FastSpring manages the Connectify store, hosts the custom shopping cart, manages the back office operations including sales tax, maintains PCI compliance, handles recurring subscriptions and all fulfillment, as well as sends out automated emails and receipts. It is the most responsive company I’ve ever dealt with.”– Alex Gizis, CEO FastSpring offers a comprehensive set of built-in ecommerce features in an easy-to-use platform.Īs the merchant of record for Connectify, FastSpring is the entity actually selling Hotspot and Speedify to the company’s customers. When we have issues, they get right back to us.
“I have to say the single most unique thing is their unbelievable customer support. Their guidance and superior support have been a hugely valuable asset for our business.” “FastSpring’s founders have been doing ecommerce for more than 25 years, which translates into a deep understanding of online commerce and how you grow a business in this space.
“I think FastSpring has become a core part of our business,” says President Bhana Grover.
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